Get Alerted to End User Experience Issues before Physicians & Healthcare Workers Contact You

Goliath Performance Monitor for hospitals using Cerner provides end-to-end visibility from the Cerner Data Center to the hospital endpoint. Goliath Technologies’ monitoring capabilities combined with Cerner’s remote hosting technologies and services, provides health care organizations with advanced warning of potential end-user experience issues and objective technical evidence of root cause to prevent future issues.

Video: How Goliath Helped UHS Solve Cerner Session Logon and Performance Issues by Having Exclusive Visibility into the Cerner Datacenter 

 

How it works: 

Goliath’s software is deployed on Citrix XenApp servers running Cerner applications and on the IT infrastructure at the hospital endpoint. This enables Goliath to offer near real time performance metrics on Citrix XenApp, clinician’s end user experience at the hospital, and Cerner & Citrix application logon times.

Once deployed, the product provides out-of-the-box threshold and condition based alerts to notify IT professionals if the IT application delivery infrastructure is degrading such that end user experience could be impacted. This enables IT professionals to resolve the issues before end user clinicians and healthcare workers report them. Historical reports and analysis of root cause allow for permanent fix actions to be put into place to prevent issues from occurring in the future.

 

Goliath Features for Hospitals Using Cerner

Physicians log on from different locations throughout the hospital and see patients continuously, so any delay when trying to access Cerner is too long to wait. Immediate access to these applications is critical to ensure that time is spent providing healthcare service, and not waiting for application sessions to launch.

The timely delivery of patient care is extremely important, and degraded session performance will severely impact this. As a result, it is critical that performance “slowdowns” are identified early, before the delivery of care is impacted.

The Citrix logon process is the first step users go through to access Cerner Millennium. It is also highly complex and relies on many components to successfully complete. Goliath provides assurance that login and access to Cerner Millennium and Cerner Patient Portal will always be available, as well as efficient.

Hospitals now have end-to-end performance monitoring from the data center to the desktop. Monitoring the on-premises infrastructure and end user experience can provide valuable data to share with Cerner and users to help resolve issues.

Goliath Performance Monitor for Hospitals Using Cerner review“Goliath Technologies gives us complete visibility into the end user experience from the time they logon to Cerner through their use of the application so we stay ahead of performance issues that can impact our users.” – Chris Timbers, VP & CIO of NorthBay Healthcare

 

Have questions about Goliath Performance Monitor for hospitals using Cerner?

Goliath’s Tech Team is here to answer your questions. Please reach out today! 

techinfo@goliathtechnologies.com

(855) 465-4284

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